Frequently Asked Questions (FAQs)
Quickly find answers to the most commonly asked questions via the sales FAQ below. If you need furthur assistance please contact our sales dept.
Do you offer a money back guarantee?
We offer a no-hassle 30 day money back guarantee. |
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What type of payment do you accept?
We accept all major credt cards including Visa, MasterCard, American Express, Discover. We also accept Paypal, Cashiers Check, and Personal Checks. All mail-in payment must be drawn in US funds. |
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Are there any discounts if I paid annually?
Our prices are already very competitive. We don't provide any discounts for annual payments. |
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How long does it take to setup an account after I order?
If you order during normal business hours (9am - 8pm EST Monday - Friday ), it can be setup within the same day. If you order after business hours, it will be setup the next business day. Orders placed over the weekend may experience a slight delay. |
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Do I get root access to the server?
You do not get root access to the server. You will need your own dedicated server in order to get root access. |
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I am with another host and wonder if you can help me transfer my accounts?
We can provide transfer assistance for up to 30 accounts free if you are hosted on a cPanel server. Send an email to support@highpointdata.com with the domain name, cpanel username and password for each account you want transferred. |
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Where are your servers located?
Our USA servers are located in the AtlantaNAP datacenter in Atlanta. |
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Do you allow adult websites on your servers?
We do not allow adult content on our servers. Please see section 2.2 of our AUP for more information. |
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Are there any types of advertising placed on my account?
We do not place any type of advertising such as banners, popup's, etc. on your website. |
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